KPI Dashboards & Performance
Identify and track the key performance indicators for your business operations in easy-to-consume dashboards, identify areas for improvement and intervene when are running off track.
Operational Playbooks
Low-hanging fruit in improving or scaling business operations is the creation of operational playbooks, guidelines team-members can use to perform tasks following defined best practices.
Reduce the burden on, or need for, the management layer and empower your employees.
Selected Work
While at Tamr, led the Professional Services team in North America and APAC and built operational playbooks for implementation projects & customer support
Developed software implementation playbooks, improving team self-sufficiency, effectiveness, and customer experience by nurturing consulting best practices.
Scaled the support team to enable 24/7 support while ensuring strong team culture, using a robust selection and delivery process, securing buy-in from the CFO.
While at Deloitte, co-founded and developed Fast Ventures into Deloitte’s Disruptive M&A proposition servicing corporate clients
Starting in the incubator of Deloitte Innovation, co-founded and developed a data-driven Disruptive M&A proposition to advise corporate clients on technology M&A in support of growth and innovation strategies.
Advised investment platform Nxchange in the design and setup of its trading settlement operations
Supported the founders of Nxchange in designing settlement operations for its secondary trading business, and facilitated partnership establishment with Europe’s leading securities clearing and settlement house.
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